Refund & Cancellation Policy

At ElevateDocX, we want you to be completely satisfied with your purchase. This policy outlines the terms under which refunds and cancellations are handled — both for recurring subscriptions and for one-time career services (Resume Review, Interview Preparation, and Career Guidance Session). Please read it carefully before purchasing.

Career services are one-time purchases: Resume Review (₹499), Interview Preparation (₹999), and Career Guidance Session (₹1,499).

• Before work begins: You may request a full refund any time before we start working on your order (before the resume review has begun, prep access has been issued, or a session has been scheduled).
• After delivery: Once the service has been delivered (feedback sent, access granted, or session conducted), the purchase is non-refundable.
• Non-delivery: If we fail to deliver within the stated timeline (e.g. resume review within 48 hours of purchase) and cannot resolve it within 3 business days, you are entitled to a full refund.
• Session reschedules are free with at least 12 hours' notice; no-shows without notice are not refundable, but we will offer one goodwill reschedule.

To request a career-service refund, email elevatedocx@gmail.com with your Razorpay order ID. Approved refunds are processed to the original payment method within 5–7 business days.

You may cancel your ElevateDocX subscription at any time by:

• Emailing us at elevatedocx@gmail.com with your registered email address
• Using the account settings page (once in-app cancellation is available)

Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• Your account will revert to the Free plan at the end of the paid period
• Your data and reading history will be retained on the Free plan

We offer a full refund within 7 days of your first subscription payment if:

• This is your first time subscribing to a paid ElevateDocX plan
• You experienced a significant technical issue that prevented you from accessing the Service
• The issue was reported to us at elevatedocx@gmail.com within 7 days of payment

Refunds are processed back to your original payment method via Razorpay and typically appear within 5–7 business days.

We do not offer refunds in the following situations:

• Renewal charges after the initial subscription period
• Partial-month or prorated refunds for unused days
• Downgrade from Max to Pro (or to Free) mid-cycle
• Refund requests submitted after 7 days of the initial payment
• Cases where the service was fully accessible and functioning
• Dissatisfaction with AI-generated content quality (this is inherent to the technology)
• Accidental purchases not reported within 48 hours

If you were charged more than once due to a technical error, please email us at elevatedocx@gmail.com within 48 hours of the duplicate charge. Include your Razorpay payment IDs and we will investigate and refund the duplicate amount promptly.

The Free plan does not involve any payment and therefore is not subject to this refund policy. There is nothing to refund for free accounts.

Upgrades: When you upgrade from Pro to Max mid-cycle, you are charged the Max rate immediately. The remaining days on your Pro subscription are not credited or refunded.

Downgrades: Downgrading takes effect at the start of the next billing cycle. You retain Max (or Pro) access until the end of the current paid period.

In the rare event of extended platform downtime (more than 48 consecutive hours) caused by our systems, we may, at our discretion, offer account credits or a prorated refund for the affected period. Such decisions will be communicated to affected users via email.

To request a refund, email us at:

We may update this policy from time to time. Changes will be reflected by the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.